Introduction
The primary role of a driver/care assistant is to transport
elderly people, those with disabilities and people with long-term
illnesses between their homes and day care centres or activity
settings. As well as transporting passengers, a driver/care
assistant must ensure passengers' safety and comfort during the
journey.
Work Environment
Driver/care assistants spend a great deal of time outdoors and in
a vehicle (usually a small bus adapted for the needs of disabled or
elderly passengers). Although driver/care assistants may be asked
to work alone, they are part of a team and may be asked to assist
other drivers if someone has broken down, for example. They may
also be accompanied by an escort who can help care for
passengers.
Hours can vary according to demand. A typical day could be from
8.30am to 11.00am taking people to centres or activities and then
from 3.00pm to 5.00pm to take them back home. Some authorities do
employ full-time drivers. Weekend or evening work might be
necessary. A uniform may be provided including reflective and
protective clothing such as tabards and gloves. Mobile phones and
first aid kits may also supplied.
Daily Activities
A typical day starts with a vehicle maintenance check (oil, water,
tyre pressures and fuel). The driver/care assistant is given a list
of names and addresses and plots the most convenient route to pick
those people up. Depending on the number of clients, the level of
care they need and the size of the vehicle, it can take several
hours and/or more than one trip to collect everyone and transport
them safely. It is likely that a driver/care assistant may have a
different route every day depending on whether they are taking
clients to a day centre, or to a particular activity.
Although in theory clients should be ready to leave, in practice
driver/care assistants may need to help some clients get ready to
leave their homes, making sure that they have their coats on, that
the house is locked and that the keys are safely in a bag or
pocket. It can also take some time to secure wheelchairs and to
make sure that passengers are wearing seatbelts.
After arriving at the destination, the driver/care assistant
helps everyone to get out safely. This can involve raising and
lowering a passenger lift or ramp to allow the wheelchair users to
disembark and helping others down the steps of the vehicle and
safely. Later in the day the driver/care assistant transports
everyone home again. Driver/care assistants must also keep
their vehicle clean and tidy.
Skills & Interests
Driver/care assistants need:
- to be careful, safe drivers;
- a caring attitude towards their passengers;
- a willingness to talk to people and be interested in making
them feel comfortable;
- common sense;
- to be physically fit;
- patience.
Entry Requirements
You must have a full driving licence and will normally be required
to have been driving for at least a year. Depending on the kind of
vehicle you will be required to drive, you may be asked for a
particular type of driving licence or be asked to take an
additional driving test.
Previous experience of working with people in a social
care/support setting can be very useful and in some cases may be
essential - some councils ask for an NVQ level 2 in Care.
Training is given in how to drive the vehicles. Training may also
be given on other issues such as first aid, fire safety and
transferring and handling clients. There may be an opportunity to
undertake NVQ/SVQs in Care whilst in employment.
Future Prospects & Opportunities
With plenty of years experience and good organisational and people
management skills, it might be possible to become head driver or
transport manager in charge of a fleet of vehicles and drivers. It
may also be possible to move into more specific social care
roles.
Further Information & Services
Care Council for Wales www.ccwales.org.uk
Community Care www.communitycare.co.uk
Community Service Volunteers www.csv.org.uk/socialhealthcare
Department of Health www.dh.gov.uk
Health & Care Professions Council www.hpc-uk.org
Homes & Communities Agency www.homesandcommunities.co.uk
Skills for Care www.skillsforcare.org.uk
Social Care Association www.socialcareassociation.co.uk
You may find further information about this area of work through
Careers Wales (www.careerswales.com/) or
in your local library, careers office or school careers
library.